Terms and Conditions of Use
Effective Date: April 1st, 2025
Article 1.1 – Definitions
For the purposes of these Terms:
• “Service” means the PickyPal SaaS platform and chatbot functionalities provided under these Terms.
• “Client” means any business entity that subscribes to the Service.
• “End Users” means the Client’s customers who interact with the PickyPal chatbot.
• “Subscription” means the paid plan chosen by the Client, whether monthly or annual.
Article 1.2 - Purpose of the Terms
These Terms and Conditions (“Terms”) govern access to and use of PickyPal — an AI-powered chatbot designed to enhance the customer experience and improve commercial performance on your e-commerce website.
By using the Service, you agree to be bound by these Terms of Service.
Article 2 - Description of the Service
PickyPal operates as a generative AI-powered shopping assistant in the form of a chatbot, providing real-time, personalized guidance and product recommendations to end users. It is designed for online businesses looking to boost engagement and sales. Our AI-powered chatbot integrates seamlessly with your website or app to offer personalized product recommendations and shopping support to your customers.
Article 3 - User eligibility
The Service is intended exclusively for use by online businesses, including e-commerce retailers, platforms, and service providers (“Clients”), who integrate the PickyPal AI chatbot into their own websites, mobile applications, or digital platforms for the purpose of enhancing their users’ shopping experience.
These Terms apply to business users (“Clients”) who use the PickyPal AI chatbot by embedding it into their own digital properties (e.g., websites, web apps, or mobile applications) to offer automated shopping assistance to end users.
By using the Service, you confirm that you are acting on behalf of a company or professional entity and have the legal authority to bind that entity.
Article 4 - Client responsibilities
Clients are responsible for:
• Ensuring the legality of their own e-commerce activities and compliance with applicable consumer laws;
• The accuracy, legality, and compliance of the product information and content provided to PickyPal. PickyPal shall not be liable for any misleading, false, or unlawful information displayed on the Client’s website or communicated to End Users.
• Not using the Service for any unlawful, unethical, or deceptive purposes.
Article 5 - AI and recommendation disclaimers
PickyPal uses natural language processing and large language models to generate product suggestions and comparisons. We do our best to provide a high-quality service and accurate advice and product recommendations, however:
• We do not guarantee the accuracy, availability, or completeness of the product data provided by the Client;
• We are not responsible for how end users interpret or act upon chatbot outputs;
• AI can make mistakes. It should not replace professional consultation or the execution of human judgement.
Article 6 - Fees and payment
The Service is offered under subscription-based pricing.
Monthly or annual subscriptions are made through automatic payments, using third party payment solutions like Stripe.
• All fees are exclusive of VAT and other applicable taxes.
• For Clients established in France, VAT will be added at the applicable rate.
• For Clients established in the European Union, VAT will be charged unless a valid intra-Community VAT number is provided.
• For Clients established outside the European Union, no French VAT will be charged. The Client is solely responsible for complying with local tax obligations in their country of establishment.
In the event of non-payment by the Client within 15 days, PickyPal reserves the right to suspend access.
Trial Periods: If a free trial is offered, its duration and conditions will be specified at the time of subscription. Unless the Client cancels before the end of the trial, the Subscription will automatically convert to a paid plan at the then-current pricing.
Article 7 - Data protection & GDPR compliance
PickyPal is fully compliant with the EU General Data Protection Regulation (GDPR).
We act as a data processor when handling any user data on your behalf and will sign a Data Processing Agreement (DPA) upon request.
No data will be shared with third parties without the Client’s prior written consent.
PickyPal reserves the right to download the conversations, anonymized, in compliance with GDPR and the best practices in protecting the user’s personal information, for purposes of evaluation, improvement, and analytics.
Please refer to our Privacy Policy for full information.
7.1. Data we collect
We may collect:
• Chat interaction data (for service performance, improvement and analytics purposes);
• Client admin account data (name, email, company info);
• Website integration metadata (language, country, platform type).
All data is stored securely and used only for operational, analytical, and support purposes.
All data will be handled in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR).
Article 8- Cookies and web integration
When the solution is embedded into a web interface, we may use cookies to manage sessions, track usage metrics, and store user preferences.
Clients are responsible for implementing cookie banners or disclosures on their own platforms. See our Cookies Policy for more.
Article 9 - Intellectual property
All AI models, platform features, and technology remain the exclusive property of PickyPal. Clients are granted a non-exclusive, non-transferable, limited license to use the Service for the duration of the subscription.
Article 10 - Liability limitation
To the maximum extent permitted by law:
- PickyPal is not liable for any loss of profits, interruption of business, or damages resulting from chatbot outputs. PickyPal cannot be held accountable for interruptions or issues caused by external factors (e.g., force majeure, network outages, third-party incidents);
- The Solution functions solely as a tool to facilitate navigation and product recommendations based on the product data provided by the Client and the preferences communicated by users. PickyPal cannot be held responsible for any consequences related to the use, consumption, or misuse of products recommended through the Solution. The Client remains solely responsible for the information displayed on its e-commerce website, including product descriptions, and their compliance with applicable regulations. We are not responsible for the conduct or purchases of end users;
- The recommendations provided by the Solution are generated automatically using artificial intelligence algorithms. While these recommendations are designed to be relevant and well-suited, they do not replace consultation with a professional or the exercise of human judgment;
- Our total liability in any case is limited to the amount paid by the Client in the previous 3 months.
Article 11 – Termination
The Client may terminate their subscription at any time, subject to the billing terms in effect. PickyPal may suspend or terminate access for non-payment, abuse, or breach of these Terms and Conditions.
Subscriptions automatically renew for successive billing periods (monthly or annual, depending on the plan) unless cancelled before the renewal date.
Cancellation will take effect at the end of the current billing period. No refunds will be provided for partial use or early termination, except as required by mandatory law.
Article 12 - Modifications to the Service or Terms
We may update these Terms or modify the Service from time to time.
Any material changes will be communicated at least 15 days in advance by email. Continued use after the Effective Date constitutes acceptance.
Article 13 - Governing law and jurisdiction
These Terms are governed by French law. Any dispute shall be submitted to the Tribunal de Commerce de Paris, unless otherwise required by mandatory local consumer protection laws.
Article 14 - Confidentiality
Both Parties agree to treat as confidential all non-public information disclosed during the execution of these Terms. This obligation shall survive the termination of the Agreement.
Article 15 - Force Majeure
Neither Party shall be held liable for delays or failures caused by circumstances beyond its reasonable control, including but not limited to natural disasters, strikes, internet outages, or governmental actions.