Terms and Conditions of Use
Effective Date: April 8, 2026
Article 1.1 – Definitions
For the purposes of these Terms:
• “Service” means the PickyPal SaaS platform and chatbot functionalities provided under these Terms.
• “Client” means any business entity that subscribes to the Service.
• “End Users” means the Client’s customers who interact with the PickyPal chatbot.
• “Subscription” means the paid plan chosen by the Client, whether monthly or annual.
Article 1.2 - Purpose of the Terms
These Terms and Conditions (“Terms”) govern access to and use of PickyPal — an AI-powered chatbot designed to enhance the customer experience and improve commercial performance on your e-commerce website.
By using the Service, you agree to be bound by these Terms of Service.
Article 2 - Description of the Service
PickyPal operates as a generative AI-powered shopping assistant in the form of a chatbot, providing real-time, personalized guidance and product recommendations to end users. It is designed for online businesses looking to boost engagement and sales. The Service integrates with the Client’s website or application to provide conversational product guidance and support to End Users.
Article 3 - User eligibility
The Service is intended exclusively for use by online businesses, including e-commerce retailers, platforms, and service providers (“Clients”), who integrate the PickyPal AI chatbot into their own websites, mobile applications, or digital platforms for the purpose of enhancing their users’ shopping experience.
These Terms apply to business users (“Clients”) who use the PickyPal AI chatbot by embedding it into their own digital properties (e.g., websites, web apps, or mobile applications) to offer automated shopping assistance to end users.
By using the Service, you confirm that you are acting on behalf of a company or professional entity and have the legal authority to bind that entity.
Article 4 - Client responsibilities
Clients are responsible for:
• Ensuring the legality of their own e-commerce activities and compliance with applicable consumer laws;
• The accuracy, legality, and compliance of the product information and content provided to PickyPal. PickyPal shall not be liable for any misleading, false, or unlawful information displayed on the Client’s website or communicated to End Users.
• Not using the Service for any unlawful, unethical, or deceptive purposes.
Informing End Users of the presence of the chatbot and the collection of conversation data, in accordance with applicable data protection laws.
Article 5 - AI and recommendation disclaimers
PickyPal uses natural language processing and large language models to generate product suggestions and comparisons. We do our best to provide a high-quality service and accurate advice and product recommendations, however:
• We do not guarantee the accuracy, availability, or completeness of the product data provided by the Client;
• We are not responsible for how end users interpret or act upon chatbot outputs;
• AI can make mistakes. It should not replace professional consultation or the execution of human judgement.
The Client remains responsible for the content and data it provides to the Service, including product information and any uploaded materials (such as FAQs), and for how the Service is used within its environment. Chatbot outputs are generated based on this data and user interactions.
Article 6 - Fees and payment
The Service is offered under subscription-based pricing.
Subscriptions may be billed either directly by PickyPal or through third-party platforms (such as Shopify), depending on how the Client accesses the Service.
When billing is handled through a third-party platform, the applicable payment terms, invoicing, and taxes (including VAT) are governed by that platform.
When billing is handled directly by PickyPal:
Fees are exclusive of applicable taxes unless otherwise stated;
VAT may be applied in accordance with applicable regulations based on the Client’s location;
The Client is responsible for providing accurate billing and tax information.
In the event of non-payment, PickyPal reserves the right to suspend access to the Service.
If a free trial is offered, its duration and conditions will be specified at the time of subscription. Unless the Client cancels before the end of the trial, the Subscription will automatically convert to a paid plan at the then-current pricing.
Article 7 - Data protection & GDPR compliance
PickyPal processes personal data in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR).
PickyPal acts as a Data Processor for End User data processed on behalf of the Client, and as a Data Controller for Client account and billing data.
As part of the Service, PickyPal processes End User data solely to provide and improve the Service for the Client, including performance monitoring, quality assurance, analytics, and product improvement.
Conversation data may be made available to the Client through the dashboard for analysis, customer support, and operational purposes. The Client remains responsible for how such data is accessed and used within their organization.
Access to personal data within PickyPal is strictly limited to authorized personnel for support, monitoring, and service improvement purposes.
PickyPal may use trusted third-party service providers (subprocessors) to operate the Service. These providers are contractually bound to process data in compliance with applicable data protection laws.
PickyPal does not use identifiable personal data from Client environments to train generalized AI models.
PickyPal processes personal data on behalf of the Client and in accordance with the Client’s configuration and use of the Service, except where required by applicable law.
For more information, please refer to our Privacy Policy.
7.1. Data we collect
Detailed information on the categories of personal data processed is available in our Privacy Policy.
Article 8- Cookies and web integration
When the Service is embedded into a web interface, cookies or similar technologies may be used to support functionality, session management, and performance monitoring.
Clients are responsible for implementing appropriate notices and consent mechanisms on their own platforms where required by applicable laws.
For more information, please refer to our Cookies Policy.
Article 9 - Intellectual property
All AI models, platform features, and technology remain the exclusive property of PickyPal. Clients are granted a non-exclusive, non-transferable, limited license to use the Service for the duration of the subscription.
Clients may not copy, modify, reverse engineer, or attempt to extract the underlying technology of the Service.
Article 10 - Liability limitation
The Service is provided “as is” and “as available”.
To the maximum extent permitted by law:
- PickyPal is not liable for any loss of profits, interruption of business, or damages resulting from chatbot outputs. PickyPal cannot be held accountable for interruptions or issues caused by external factors (e.g., force majeure, network outages, third-party incidents);
- The Solution functions solely as a tool to facilitate navigation and product recommendations based on the product data provided by the Client and the preferences communicated by users. PickyPal cannot be held responsible for any consequences related to the use, consumption, or misuse of products recommended through the Solution. The Client remains solely responsible for the information displayed on its e-commerce website, including product descriptions, and their compliance with applicable regulations. We are not responsible for the conduct or purchases of end users;
- The recommendations provided by the Solution are generated automatically using artificial intelligence algorithms. While these recommendations are designed to be relevant and well-suited, they do not replace consultation with a professional or the exercise of human judgment;
- Our total liability in any case is limited to the amount paid by the Client in the previous 3 months.
Article 11 – Termination
The Client may terminate their subscription at any time, subject to the billing terms in effect.
Subscriptions automatically renew for successive billing periods (monthly or annual, depending on the plan) unless cancelled before the renewal date.
Cancellation will take effect at the end of the current billing period. No refunds will be provided for partial use or early termination, except as required by mandatory law.
PickyPal may suspend or terminate access for non-payment, abuse, breach of these Terms, or security risks affecting the integrity of the Service.
Article 12 - Modifications to the Service or Terms
We may update these Terms or modify the Service from time to time.
Where appropriate, we may inform Clients of material changes and invite them to review the updated Terms.
Continued use of the Service after the Effective Date constitutes acceptance of the updated Terms.
Article 13 - Governing law and jurisdiction
These Terms are governed by French law. Any dispute shall be submitted to the Tribunal de Commerce de Paris, unless otherwise required by mandatory local consumer protection laws.
Article 14 - Confidentiality
Both Parties agree to treat as confidential all non-public information disclosed during the execution of these Terms. This obligation shall survive the termination of the Agreement.
Article 15 - Force Majeure
Neither Party shall be held liable for delays or failures caused by circumstances beyond its reasonable control, including but not limited to natural disasters, strikes, internet outages, or governmental actions.