Cookie Policy

Effective Date: April 1st, 2025

Article 1 - Introduction

Cookies are small text files stored on your device when you visit a website or use a web-based application. They help websites remember information about your visit (such as preferences or session data) and enhance user experience.

Cookies may be first-party (set by us) or third-party (set by external services we use).

Article 2 - When PickyPal uses Cookies

We use cookies when:

-                You visit our website (www.pickypal.co);

-                You interact with our web-based chatbot or embedded chatbot on our clients' sites (if applicable);

-                You log into the client dashboard (if applicable).

Article 3 - Types of Cookies we use

The essential Cookies enable core functionality such as session security and navigation (e.g. session ID, login state) and are used per session-only or for a duration up to 30 days.

The analytics Cookies help us understand user behavior and improve service performance (e.g. page visits, chatbot interaction metrics) and are used for a duration up to 12 months.

The preference Cookies helps us to remember user settings like language or region (e.g. chatbot language, user UI preferences) and are used for a duration up to 6 months.

We do not use cookies for third-party advertising.

Article 4 - Managing Cookies

When you first visit our website or interact with our chatbot, you will see a cookie consent banner. You can:

-                Accept all Cookies;

-                Reject non-essential Cookies;

-                Adjust your Cookie settings at any time.

You can also manage Cookies via your browser:

-                Delete existing Cookies;

-                Block Cookies from certain sites;

-                Enable “Do Not Track” (DNT) mode.

Note: disabling essential cookies may affect chatbot or dashboard functionality.

Article 5 - Third-party services that may set Cookies

We may use third party tools that set their own cookies (subject to consent). We ensure these providers meet GDPR requirements and offer data processing safeguards.

Article 6 - Updates to this Policy

We may revise this Cookies Policy to reflect changes in law, technology, or our services. The “Effective Date” at the top will indicate the latest version.

We recommend checking this page periodically for updates.

Article 7 - Contact

For questions about this Cookies Policy or your data rights, please contact: dana.daou@pickypal.co., you will see a cookie consent banner. You can:

-                Accept all Cookies;

-                Reject non-essential Cookies;

-                Adjust your Cookie settings at any time.

You can also manage Cookies via your browser:

-                Delete existing Cookies;

-                Block Cookies from certain sites;

-                Enable “Do Not Track” (DNT) mode.

Note: disabling essential cookies may affect chatbot or dashboard functionality.

Article 5 - Third-party services that may set Cookies

We may use the following tools that set their own cookies (subject to consent):

-                Google Analytics that use anonymized usage tracking;

-                Cloudflare for security and performance that uses essential Cookies.

We ensure these providers meet GDPR requirements and offer data processing safeguards.

Article 6 - Updates to this Policy

We may revise this Cookies Policy to reflect changes in law, technology, or our services. The “Effective Date” at the top will indicate the latest version.

We recommend checking this page periodically for updates.

Article 7 - Contact

For questions about this Cookies Policy or your data rights, please contact: dana.daou@pickypal.co.