PickyPal started as an AI shopping advisor that answers questions and recommends the right products. Today it goes further. It notices when a shopper needs help, starts the conversation, listens as well as reads, and follows up after the visit.

Here’s what’s new.

Follow-ups that recover unpurchased recommendations

Most shoppers don’t buy on their first visit. Some get a recommendation they like and still leave.

PickyPal now follows up with them. Each message is built from the shopper’s own conversation: the products PickyPal recommended, the questions they asked, and what they seemed to care about. It isn’t a generic “you left something behind” reminder. It continues the conversation where it stopped.

Follow-ups go out on email, with WhatsApp planned next, so shoppers hear back where they’re most likely to reply.

Proactive on-site engagement

A good sales associate doesn’t wait to be called over. PickyPal doesn’t either.

It reads browsing behavior and reaches out at the right moment: a shopper who has been on a product page for a while, a search with no results, a cart that has gone quiet, or a visitor about to leave. Timing is set by page type, and PickyPal stays out of the way on checkout and account pages.

When it reaches out, it doesn’t open with “How can I help?” It opens with a question that fits the page. On a product page, that might be a question about sizing or compatibility. After a search with no results, it might offer close alternatives. Shoppers get a reason to reply, not just an invitation.

Voice messages

Some shoppers would rather talk than type, especially on mobile.

They can now send PickyPal a voice message and get the same guidance they would by text. PickyPal understands several languages and dialects, including Arabic and Gulf dialects, and follows along if the shopper switches languages mid-conversation.

Automatic storefront translation

PickyPal can now translate to your storefront automatically, so international visitors can talk to PickyPal in the language they chose to browse in.

From assistant to agent

Together, these features change what PickyPal does. It no longer just answers questions. It spots when a shopper needs help, starts the conversation, adjusts to how the shopper wants to talk, and follows up after the visit.

Every conversation also shows up in your dashboard, along with the revenue, assisted revenue and add-to-carts that PickyPal generated.

PickyPal is available on Shopify, WordPress and Adobe Commerce.